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Privacy Policy

Maison Avéa

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Last Updated: 10 September 2026
Maison Avéa (“Maison Avéa”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, purchase our jewellery products, communicate with us or otherwise use our services.

Maison Avéa operates an online jewellery store based in Australia and may use third-party suppliers, fulfilment partners, website providers and payment processors to provide our products and services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where the General Data Protection Regulation (“GDPR”) or other applicable privacy legislation applies to an individual, we will also process personal data in accordance with those requirements.

 

1. WHO WE ARE

The data controller responsible for your personal information is:

Maison Avéa
Australia VIC

Email: Ameliakatta@gmail.com
 

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us using the details above.
 

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Maison Avéa, we may collect personal information including:

  • your full name;

  • billing and shipping address;

  • email address;

  • telephone number;

  • order and purchase information;

  • products purchased or viewed;

  • payment and transaction information;

  • communications you send to us;

  • customer service enquiries, returns, refunds and complaints;

  • IP address;

  • device, browser and operating-system information;

  • website usage and interaction information;

  • cookie identifiers and similar online identifiers;

  • marketing and communication preferences; and

  • any other information you voluntarily provide to us.

When you make a payment, payment information may be collected and processed directly by our payment providers. Maison Avéa does not necessarily receive or store your complete credit or debit card details.


3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from you when you:

  • place an order;

  • create an account;

  • contact us;

  • subscribe to marketing communications;

  • submit a form;

  • participate in a promotion;

  • request a return or refund; or

  • otherwise interact with our website.

We may also collect information automatically through cookies and similar technologies and receive information from third-party service providers involved in operating our website, processing payments, fulfilling orders, providing analytics or delivering our services.

 

4. HOW WE USE YOUR PERSONAL INFORMATION

We may collect, hold, use and disclose your personal information for purposes including:

  • processing and fulfilling orders;

  • arranging payment for purchases;

  • providing order confirmations and shipping updates;

  • supplying your delivery information to relevant suppliers and fulfilment or delivery providers;

  • providing customer service;

  • processing returns, exchanges and refunds;

  • detecting and preventing fraud, misuse and security incidents;

  • maintaining and improving our website;

  • understanding how customers use our website;

  • maintaining business, accounting and transaction records;

  • sending marketing communications where permitted by law;

  • complying with legal and regulatory obligations; and

  • establishing, exercising or defending legal claims.

We will not sell your personal information.
 

5. LEGAL BASIS FOR PROCESSING UNDER THE GDPR

Where the GDPR applies, we process personal data only where we have an appropriate lawful basis.

Depending on the circumstances, our lawful basis may include:

Performance of a contract: where processing is necessary to process your order, take payment, arrange fulfilment and delivery, provide customer support or otherwise perform our contract with you.

Legitimate interests: where processing is reasonably necessary to operate, protect and improve Maison Avéa, prevent fraud, understand our customers and maintain the security and effectiveness of our services, provided those interests are not overridden by your rights and interests.

Consent: where you have given us consent, including where consent is required for certain marketing activities or non-essential cookies. You may withdraw your consent at any time.

Legal obligation: where processing is necessary for us to comply with applicable laws, taxation, accounting, regulatory requirements or lawful government requests.
 

6. WIX AND WEBSITE HOSTING

Our online store is built and hosted using the Wix platform.

Wix provides the online infrastructure that enables us to operate our website and online store. Personal information may therefore be processed or stored through Wix systems, databases, applications and associated service providers.

Wix may process information independently in accordance with its own privacy policies and applicable laws.
 

7. PAYMENT PROCESSING

We accept payments including PayPal and credit/debit cards.

Payments may be processed by PayPal and/or other payment processors made available through our website or Wix.

Payment processors may collect information necessary to process a transaction, including your name, billing details, payment information, transaction details, device information and fraud-prevention information.

Payment processors process personal information in accordance with their own privacy policies and security requirements. Maison Avéa generally does not receive your complete card number, security code or other full payment credentials where these are processed directly by a payment provider.
 

8. DROPSHIPPING, SUPPLIERS AND FULFILMENT PROVIDERS

Maison Avéa operates using a dropshipping and/or third-party fulfilment model.

When you purchase a product, we may need to provide certain personal information to the supplier, manufacturer, fulfilment provider or delivery service responsible for preparing and delivering your order.

This information may include:

  • your name;

  • shipping address;

  • telephone number;

  • email address where necessary;

  • products ordered; and

  • other information reasonably necessary to fulfil and deliver your order.

We disclose only the information reasonably necessary for the relevant provider to perform its services.

Some suppliers or fulfilment partners may be located outside Australia. This means your personal information may be disclosed to or processed by recipients in other countries.
 

9. OTHER THIRD-PARTY SERVICE PROVIDERS

We may share personal information with trusted third parties where reasonably necessary to operate Maison Avéa, including:

  • website hosting and ecommerce providers;

  • payment processors;

  • dropshipping suppliers and manufacturers;

  • fulfilment and logistics providers;

  • postal and courier services;

  • analytics providers;

  • marketing and advertising providers;

  • IT and security providers;

  • accountants, professional advisers and insurers; and

  • government, regulatory or law-enforcement authorities where required or authorised by law.

Third-party providers may process personal information according to their own privacy policies and legal obligations.
 

10. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies.

Cookies are small data files placed on or associated with your device when you visit a website. They can be used to operate the website, remember preferences, maintain shopping-cart functionality, improve security, understand website performance and, where applicable, provide advertising or marketing functionality.

We may use:

Essential cookies necessary for our website, shopping cart, checkout, security and other core functionality.

Functional cookies that remember your preferences and improve your experience.

Analytics cookies that help us understand how visitors interact with our website and improve its performance.

Advertising and marketing cookies that may be used to measure advertising effectiveness or provide relevant marketing, where permitted.

Where required by applicable law, non-essential cookies will only be used after obtaining your consent. You can manage or withdraw your cookie consent through the cookie controls provided on our website and may also manage cookies through your browser settings.

Disabling certain cookies may affect the functionality of our website.
 

11. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send you information about Maison Avéa products, promotions or other updates.

Where consent is required, we will obtain your consent before sending marketing communications.

You can unsubscribe at any time by using the unsubscribe option contained in our marketing communications or by contacting us at ameliakatta@gmail.com.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to your purchases, orders, payments or customer service requests.
 

12. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

Because Maison Avéa uses online service providers, payment processors, suppliers, fulfilment providers and other third parties, your personal information may be transferred to, stored in or accessed from countries outside Australia and, where applicable, outside the European Economic Area (“EEA”).

These countries may include countries in which our website platform, payment providers, suppliers, fulfilment providers or other service providers operate.

Where practicable and required by Australian privacy law, we will identify the countries in which overseas recipients are likely to be located.

Where the GDPR applies and personal data is transferred internationally to a country that has not been recognised as providing an adequate level of data protection, appropriate safeguards will be used where required by law. These may include approved Standard Contractual Clauses or another lawful transfer mechanism.

Customers may contact us for further information regarding the safeguards applicable to relevant international transfers.
 

13. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, taxation, fraud-prevention and reporting requirements.

The precise retention period may vary depending on the type of information and our legal obligations.

When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it, subject to any legal obligation requiring us to retain it.
 

14. SECURITY

We take reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, interference, unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should therefore take appropriate steps to protect their passwords, accounts and devices.
 

15. YOUR PRIVACY RIGHTS

Depending on your location and the privacy laws applicable to you, you may have rights regarding your personal information.

These may include the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your personal information in certain circumstances;

  • request restriction of processing;

  • object to certain processing;

  • withdraw consent where processing is based on consent;

  • object to or unsubscribe from direct marketing;

  • request portability of certain personal data where applicable; and

  • lodge a complaint with an appropriate privacy or data-protection authority.

These rights are subject to applicable legal exceptions and limitations.

To exercise a privacy right, please contact us at [EMAIL]. We may need to verify your identity before processing a request.
 

16. AUSTRALIAN PRIVACY RIGHTS AND COMPLAINTS

Where the Australian Privacy Act and Australian Privacy Principles apply, you may request access to personal information that we hold about you and request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected, subject to applicable exceptions.

If you believe Maison Avéa has breached your privacy rights or applicable Australian privacy legislation, please contact us first at:

Email: ameliakatta@gmail.com
 

Please provide sufficient information for us to understand and investigate your complaint. We will endeavour to acknowledge and investigate privacy complaints within a reasonable period.

If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
 

17. GDPR COMPLAINTS AND SUPERVISORY AUTHORITIES

If the GDPR applies to the processing of your personal data, you have the right to lodge a complaint with a competent data-protection supervisory authority, particularly in the country where you habitually reside, work or where you believe an infringement has occurred.

We encourage you to contact Maison Avéa first so that we have an opportunity to address your concern, although this does not affect your legal right to contact a supervisory authority.

You may contact us regarding a GDPR privacy concern at ameliakatta@gmail.com.
 

18. CHILDREN'S PRIVACY

Our website and products are not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required without obtaining the required consent.

If you believe that a child has provided us with personal information improperly, please contact us so that we can investigate and, where appropriate, delete the information.
 

19. DISCLOSURE REQUIRED BY LAW

We may disclose personal information where reasonably necessary to comply with applicable laws, regulations, legal proceedings, court orders or lawful requests from government or regulatory authorities.

We may also disclose information where reasonably necessary to protect the rights, property, safety or security of Maison Avéa, our customers, our service providers or others, subject to applicable law.
 

20. BUSINESS CHANGES

If Maison Avéa undergoes a merger, acquisition, restructuring, sale or transfer of all or part of its business or assets, personal information may be transferred as part of that transaction where permitted by law.

Any recipient will be required to handle personal information in accordance with applicable privacy requirements.
 

21. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

Maison Avéa is not responsible for the privacy practices of independent third-party websites. We recommend reviewing the privacy policy of any third-party website or service before providing personal information.
 

22. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, suppliers, service providers, technology or legal obligations.

The latest version will be published on our website with an updated “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before material changes affecting the processing of personal information take effect.
 

23. CONTACT US

For questions, requests, complaints or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Maison Avéa
Australia VIC

Email: ameliakatta@gmail.com
 

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