Shipping Policy
At Maison Avéa, we carefully prepare and package every order to ensure your jewellery arrives safely and beautifully. We ship worldwide. Please read the information below regarding order processing, shipping and delivery.
ORDER PROCESSING
Orders are generally processed within 1–3 business days after your order has been successfully placed and payment has been received.
Orders placed on weekends or Victorian public holidays will begin processing on the next business day.
During launches, sales, promotional periods and other high-volume periods, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where applicable.
WORLDWIDE SHIPPING
Maison Avéa ships throughout Australia and internationally.
Available shipping options, costs and estimated delivery times for your destination will be displayed at checkout before payment is completed. Availability may depend on your delivery address and any applicable shipping restrictions.
Delivery timeframes begin after your order has been processed and dispatched. These timeframes are estimates only and are not guaranteed.
International delivery times vary depending on the destination country, shipping method, local postal services and customs processing.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless expressly included at checkout, these charges are not included in the product price or shipping fee and may be payable by the recipient.
Please check with your local customs authority for information about any charges or import requirements that may apply before placing your order.
Customs inspections and clearance procedures may cause additional delivery delays.
TRACKING YOUR ORDER
Where tracking is included with your selected shipping method, tracking details will be sent to the email address provided with your order once your parcel has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch confirmation.
For international orders, tracking updates may vary between carriers and may be less frequent while your parcel is in transit or awaiting customs clearance.
SHIPPING ADDRESS
Customers are responsible for ensuring that their name, shipping address and contact information are correct before completing an order.
For international deliveries, please include your country, postcode or ZIP code, and any other details required for delivery to your address.
If you notice an error in your shipping details, please contact Maison Avéa as soon as possible. We will do our best to assist before your order is dispatched; however, we cannot guarantee that changes can be made once an order has entered processing.
Additional shipping charges may apply if an order needs to be resent due to incorrect or incomplete shipping information supplied by the customer.
DELIVERY DELAYS
While we aim to have every order delivered as quickly as possible, delivery delays can occasionally occur.
Delays may arise due to postal or courier services, customs processing, severe weather, public holidays in the dispatch or destination country, or other circumstances outside our reasonable control.
If your parcel is significantly delayed, please contact us with your order number so we can assist in investigating the issue.
LOST OR DAMAGED PARCELS
If you believe your parcel has been lost or arrives damaged during transit, please contact Maison Avéa with your order number and relevant information so we can assist in investigating the issue.
Please do not dispose of damaged packaging or products while the matter is being reviewed, as photographs or additional information may be required.
Nothing in this policy limits any rights you may have under Australian Consumer Law or other applicable consumer protection laws.
RETURNS
Shipping an item back to Maison Avéa does not automatically guarantee a refund.
Eligible non-piercing jewellery may be returned in accordance with our Refund & Returns Policy. For change-of-mind returns, the return must be lodged with a postal or courier service within 7 days of receiving your order and meet all applicable return conditions. This timeframe applies to sending the return, rather than its arrival at Maison Avéa.
For hygiene reasons, piercing jewellery cannot be returned for change of mind.
For international returns, please contact us before sending your item so we can provide the correct return address and any necessary shipping instructions.
Please read our Refund & Returns Policy before sending an item back to us.