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At Maison Avéa, we want you to love every piece you purchase. If your order isn’t quite right, we offer returns on eligible non-piercing jewellery, subject to the conditions below.
 

7-Day Returns

We accept returns on eligible non-piercing jewellery for change of mind.

To be eligible, your return must be lodged at the post office within 7 days of receiving your order.

Returned items must be:

• Unworn and unused
• In their original condition
• Free from marks, scratches, damage or signs of wear
• Returned with all original packaging, tags and inclusions

Proof of purchase may also be required.

Please contact Maison Avéa before posting your return so we can provide you with the appropriate return instructions.
 

Earrings & Piercing Jewellery

For hygiene reasons, all earrings and other piercing jewellery are final sale and cannot be returned or exchanged for change of mind.

This does not affect your rights under Australian Consumer Law if an item is faulty, damaged or otherwise fails to meet a consumer guarantee.
 

Return Shipping

For change-of-mind returns, customers are responsible for the cost of return postage.

We strongly recommend using a tracked postal service and keeping your tracking number and proof of postage until your return has been completed.

Maison Avéa is not responsible for change-of-mind returns that are lost or damaged while being returned to us.
 

Refund Processing

Once your return has been received, it will be inspected to ensure it meets our return requirements.

If approved, your refund will be processed back to your original payment method. Original shipping charges are not refundable for change-of-mind returns.

Please allow additional processing time for your bank or payment provider to display the funds in your account.
 

Faulty, Damaged or Incorrect Items

If your jewellery arrives faulty, damaged or you receive an incorrect item, please contact Maison Avéa as soon as possible.

Please provide your order number, a description of the issue and clear photographs or videos where applicable.

Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a repair, replacement, refund or another appropriate remedy.
 

Sale & Promotional Items

Unless otherwise stated, sale or promotional items are not eligible for change-of-mind returns.

This does not affect any rights you may have under Australian Consumer Law in relation to faulty or defective products.
 

Jewellery Care & General Wear

Jewellery can naturally experience wear over time. Damage caused by accidental damage, misuse, improper storage or exposure to substances such as perfumes, lotions, chemicals or water may not be considered a product fault.

We recommend following Maison Avéa’s jewellery care instructions to keep your pieces looking their best.
 

Australian Consumer Law

Our change-of-mind return conditions are additional to your rights under Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.

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